Return & Refund Policy
Last updated: 10/10/2025
Thank you for shopping with Lisa Crane Apparel. We want you to love your purchase! If you’re not completely satisfied, please review our return and refund policy below.
1. Returns
We accept returns for eligible items within 30 days of delivery.
To be eligible for a return, your item must:
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Be unused, unwashed, and in the same condition that you received it
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Have all original tags and packaging intact
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Include proof of purchase (order number or receipt)
To start a return, please contact us at lisa@beautifulartbylisa.com with your order number and reason for return. Once approved, we’ll provide return instructions and a shipping address.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Custom or made-to-order products
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Intimate apparel such as swimsuits, sports bras, or leggings that have been worn
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Gift cards or digital downloads
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Final sale or clearance items
Please contact us before ordering if you have questions about a specific product’s return eligibility.
3. Exchanges
We currently offer exchanges for size or color when inventory allows.
If the item you want is unavailable, we’ll issue a refund or store credit once your return is received and processed.
4. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days (processing times may vary depending on your bank or card issuer).
Shipping costs are non-refundable, and you are responsible for return shipping unless the item arrived damaged or defective.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We’ll replace or refund the item at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
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Check your bank or credit card account again.
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Contact your payment provider—it may take time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, contact us at lisa@beautifulartbylisa.com
7. Shipping Returns
To return your product, mail it to:
Lisa Crane Apparel
7802 Lakeside Blvd Unit 731
Boca Raton, Florida 33434
United States
(Please do not send returns without contacting us first.)
8. Questions
For any questions regarding returns, exchanges, or refunds, reach out to us at:
EMAIL:
MAILING ADDRESS:
7802 Lakeside Blvd Unit 731
Boca Raton, Florida 33434
United States